Privacy Policy

1. General provisions

1.1 This Privacy Policy (the “Policy”) sets out how MB Lasaic, legal entity code 306127826, business address Partizanos g. 216-77, Lithuania (hereinafter referred to as “the Company” or “we”), processes personal data when the Customer uses the online shop https://hardy.lt/ (“E-shop”).

1.2 By registering or placing an order without registering in the E-shop, you entrust us with your personal data and grant us the right to process them in accordance with the procedures set out in this Policy and the Terms and Conditions of Purchase and Sale of Goods (“the Terms”).

1.3 We respect your privacy and are committed to ensuring that your personal data is secure and processed in accordance with applicable law.

2. What data do we collect and process?

2.1. Account registration and administration

Name, surname
Email address
Telephone number
Delivery address
City, postcode
Login details

2.2. Ordering and fulfilment (for registered and non-registered users)

Name, surname
Telephone number
Email address
Delivery address
Payment method
Order history

2.3. Communication and customer service

Requests, complaints, feedback from you
Correspondence history with customer service

3. For what purposes do we use your data?

Your data is used for the following purposes:

Accounts for registration and administration
Placing, processing and delivering orders
Contacting you for ordering or customer service issues
To improve service quality and ensure customer service efficiency
Legal obligations (e.g. accounting, tax assessment)

4. How long do we keep your data?

4.1 The data provided during registration is stored for as long as you have an active account. If the account is not used for 2 years, it may be deleted.

4.2. Order data – stored for 5 years from the date of execution of the order (in accordance with the requirements of the legislation of the Republic of Lithuania on the storage of financial documents).

4.3 Customer enquiries and complaints – kept for 12 months from the date of resolution.

5. Data protection and transfer to third parties

5.1 Your personal data shall be processed securely using appropriate technical and organisational measures to protect against unauthorised access, loss or disclosure.

5.2 Your data may be transferred to the following third parties:

To payment service providers (e.g. banks or Paysera) when you make payments for goods.
courier services to deliver orders.
Law enforcement or supervisory authorities where required by law.

5.3 Your data is not transferred to third countries outside the EU.

6. Cookies (Cookies)

6.1 The E-shop uses cookies to ensure a smooth browsing experience and functionality of the website.

6.2 Cookies may be used to:

To ensure the functioning of the website
For statistical analysis
Improving the user experience

6.3 The user can control the cookie settings in their browser and delete them at any time.

7. Your rights

You have the right to:
✅ To have access to the data processed about you
✅ Request the rectification of inaccurate data
✅ Request the erasure of your data (“right to be forgotten”)
✅ Restrict the processing of data
✅ To object to processing for marketing purposes
✅ Transfer your data to another service provider

To exercise these rights, please contact. by email to [email protected].